Intelligent Chatbots: Deploy conversational AI chatbots for intelligent and personalised responses to customer queries, freeing up human agents for more complex issues.
Automated Ticketing System: Implement a smart ticketing system that categorises and prioritises customer inquiries, streamlining the resolution process.
Voice Recognition for Call Routing: Implement voice recognition technology to route customer calls efficiently, reducing wait times and enhancing overall call center performance.
Customer Feedback Analysis: Analyse customer feedback using natural language processing (NLP) to identify patterns and trends, enabling continuous improvement in service quality.
Reusable code was developed showcasing extensible design philosophy
Faster release cycle for new processes
Processes were automated in parallel as benchmark processes
Increase in client engagements
Reduction in client profiling time
Rise in administrator capacity
Speed of order processing enabling faster turnaround and delivery to customers
Reduction in operational efforts
Reduction in rework and error rates.