At A Glance
Intelligent automation is rapidly becoming a strategic priority for businesses aiming to improve efficiency, reduce operational costs, and enhance customer and employee experiences. From AI adoption to hyper-automation initiatives, organisations across industries are accelerating their digital transformation efforts to remain competitive.
However, the journey isn’t without challenges. While many companies are investing in automation, only a small percentage have successfully scaled their initiatives. Talent shortages, failed automation projects, and limited adoption of tools like process mining highlight the gap between automation ambition and execution.
As more and more industry experts have said, automation is becoming an increasingly strategic priority for businesses. Leaders and executives are looking to accelerate growth, improve operations, and deliver improved employee engagement, an enhanced customer experience, and increased profits.
Here are some key intelligent automation statistics you should know:
- 71% of individuals agree that automation is now an increased priority with stronger C-suite sponsorship. (Source)
- Only 13% are scaling their automation (51+ automations). (Source)
- Gartner expects that by 2024, organisations will lower operational costs by 30% by combining hyper-automation technologies with redesigned operational processes. (Source)
- 80% of technology products and services will be built by people who are not technology professionals. (Source)
- 44% of respondents said automation initiatives within their organisations have failed to provide the expected bottom-line benefits. (Source)
- The World Economic Forum’s survey indicates that only 23% of SMEs were able to dedicate resources to new digital tools. (Source)
- 56% of all respondents' report AI adoption in at least one function. (Source)
- BCG research shows that 70% of digital transformations fall short of their objectives. (Source)
- 75% of IT executives cited talent availability as the main adoption risk factor for the majority of IT automation technologies. (Source)
- Eighty percent of respondents said they agree that process mining drives better outcomes, but only 20% said they are currently using it. (Source)
- 72% of business decision-makers believe that AI will be the business advantage of the future. (Source)
While there are challenges to adoption and scaling of intelligent automation, the benefits outweigh the risks by a vast margin. Enterprises need to understand the cost of failed automation and how to get it right the first time to ensure a successful transformation.
