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Early detection of issues
Fast-track approvals (low risk)
Governance documentation coverage
Overview
As AI adoption accelerates across the financial sector, managing the risks, compliance requirements, and operational complexity of AI at scale has become a priority for enterprise banks.
A major global bank partnered with LatentBridge to address this challenge head-on. The goal: build a governance framework that enables safe, responsible, and scalable AI deployment across business functions — without slowing innovation.
This case study outlines the strategic approach, execution, and measurable outcomes of the program.
The Challenge
The bank had already begun leveraging AI across customer service, compliance, fraud detection, and operational efficiency. But with increasing experimentation came new risks:
Untracked AI development ("shadow AI")
To scale AI responsibly, the bank needed an enterprise-wide governance framework — one that could support innovation and meet emerging global compliance expectations.
What We Did
LatentBridge partnered with stakeholders across business, risk, legal, compliance, and technology functions to co-create a fit-for-purpose AI Governance Playbook for the bank.
The solution was structured across six interconnected pillars.
1. Governance Structure and Oversight
We established a clear governance authority, supported by:
This structure provided consistent governance and alignment from top to bottom.
2. Unified Intake Gateway
To prevent shadow AI and ensure consistent application of standards, we introduced a centralized intake process:
This created end-to-end visibility and prioritized initiatives based on strategic relevance and risk.
3. Tiered Risk Assessment
We deployed a risk-calibrated governance approach to avoid both over-control and blind spots:
The framework ensured the right level of oversight at the right time — from experimentation to deployment.
4. Implementation Management
To integrate governance into the delivery lifecycle, we introduced:
These controls provided consistency and continuity through every phase of delivery.
⚠️ Important to Note
For large-scale AI initiatives, every team involved should have a clear AI addendum in place. Risk assessments must be completed before implementation begins. When working with large enterprises, it’s essential to call out legal boundaries, responsibilities, and governance considerations early — especially in transformation programs.
5. Lifecycle Monitoring & Incident Response
Post-deployment, AI models were continuously monitored and managed through:
This ensured every model remained performant, fair, and accountable.
6. Value Realisation and Compliance Confidence
Governance wasn’t treated as a cost — it was positioned as an enabler of value, safety, and speed.
The bank saw measurable improvements across four key domains:
✅ Risk Reduction
⚡ Time-to-Market
🔒 Compliance Confidence
🌱 Innovation with Control
Strategic Learnings:
Implementation Best Practices:
This initiative proved that governance, when done right, can accelerate innovation instead of slowing it down. By embedding risk-calibrated controls into every phase — from intake to monitoring — the bank was able to scale AI safely, ethically, and with full regulatory confidence.
As AI regulations tighten globally, frameworks like this are not just best practice — they’re business-critical.
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