Established an Intelligent Automation Centre of Excellence (IA CoE) to scale automation initiatives across the organisation and meet business goals of customer experience, employee engagement, and process efficiencies. The IA CoE put together an automation roadmap by identifying the right automation candidates, an ROI maximisation framework, best practices for tools and methodologies, and the adoption of industry standards in processes and documentation.

Transformed the traditionally paper-intensive, highly manual workflow of a financial adviser by delivering the Connected Adviser Platform. The product has built-in intelligent CRM and actionable client insights, intuitive digital onboarding of customers, automated investment profile generation, AI-enabled advice, and automated client reports for advisers at a Top 100 Financial Adviser firm.

Digitalised the entire procurement-to-payment cycle leveraging roboticprocess automation and machine learning. The intelligent automation solution seamlessly integrated incoming purchase orders, checked inventory, placed work orders for relevant units, and generated invoices, updating the existing ERP systems as needed. The AI-enabled solution handled unstructured data in varied formats across invoices, rate cards, and product codes, enabling accurate delivery to customers within the committed timelines.